Upsource and Cognizant Join Forces for Saudi Expansion
Deal News | Feb 10, 2025 | Zawya
Cognizant has formed a strategic three-year partnership with Upsource by Solutions, a prominent Saudi Arabian business process outsourcing (BPO) firm. This alliance aims to combine Cognizant's global reach and technological expertise with Upsource by Solutions' local insights to enhance operational efficiencies and meet modern business demands in the region. The collaboration will provide businesses with access to advanced Intuitive Operations & Automation solutions powered by Gen AI, helping them maintain compliance and achieve scalability. Eng. Naif AlMogbel, CEO of Upsource by Solutions, emphasized the partnership's potential to redefine excellence in BPO services in Saudi Arabia. The partnership highlights both companies' commitment to supporting innovation and digital transformation in the BPO industry.
Sectors
- Business Process Outsourcing (BPO)
- Information Technology (IT)
- Digital Transformation
Geography
- Saudi Arabia – The partnership involves Upsource by Solutions, a Saudi Arabian company, and focuses on enhancing business processes within the region.
- Middle East – The article mentions Cognizant's operational focus, including the Middle East, highlighting their intent to expand digital transformation efforts in the region.
Industry
- Business Process Outsourcing (BPO) – The article focuses on a strategic partnership in the BPO industry in Saudi Arabia, aiming to enhance operational efficiencies and customer satisfaction.
- Information Technology (IT) – Cognizant is known for its technology solutions, and the partnership involves implementations of advanced automation and AI technologies.
- Digital Transformation – The partnership includes adopting next-generation solutions to meet modern business demands, which aligns with the digital transformation sector.
Financials
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| Cognizant | Partnering Company | Company | A global technology company providing digital transformation solutions and services. |
| Upsource by Solutions | BPO Provider | Company | Saudi Arabia's leading business process outsourcing provider, offering cutting-edge services and local expertise. |
| Eng. Naif AlMogbel | CEO of Upsource by Solutions | Person | Leading Upsource by Solutions, emphasizing their strategic vision for BPO excellence. |
| Gagan Syal | Head of Southern Europe & Middle East at Cognizant | Person | Key player in Cognizant's strategic partnership efforts in the region. |