Unwrap Raises Series A Led by Scale Management LLC
Deal News | Jan 30, 2025 | Scale Management LLC
Scale Management LLC has announced its leading investment in Unwrap's Series A funding round. Unwrap is a company that utilizes advanced natural language processing techniques to transform unstructured customer feedback into actionable insights. The feedback is sourced from platforms like social media, Zoom recordings, and customer helpdesks, making it easier for product teams to identify customer preferences and issues. Before using Unwrap, many businesses struggled to organize and make sense of vast amounts of feedback spread across various platforms. Unwrap's system manages to categorize, prioritize, and link customer comments to key business outcomes. Founded by Ryan and Ashwin, who previously worked at Graphiq and Amazon, Unwrap is poised to change the way companies engage with customer feedback, offering significant strategic value by streamlining product development decisions.
Sectors
- Financial Services
- Technology
- Software
- Data Analytics
Geography
- United States – Both the investor, Scale Management LLC, and Unwrap are likely based in the United States, given the backgrounds of the founders and typical PE activity.
Industry
- Financial Services – The investment by Scale Management LLC in Unwrap relates to the financial services sector, as it involves venture capital funding.
- Technology – Unwrap operates within the technology sector, using advanced natural language processing aimed at optimizing product development through customer feedback.
- Software – Unwrap's platform caters to software product teams by analyzing customer feedback for effective product management and prioritization.
- Data Analytics – The core offering of Unwrap involves data analytics, transforming unstructured data into actionable insights for businesses.
Financials
- Series A – The investment round in which Scale Management LLC has led financing for Unwrap, but specific financial details such as amount were not disclosed.
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| Unwrap | Target Company | Company | A company specializing in converting unstructured customer feedback into actionable insights using NLP. |
| Scale Management LLC | Investor | Company | A private equity firm leading the Series A investment round in Unwrap. |
| Ryan | Co-founder | Person | Co-founder of Unwrap, previously worked at Graphiq and Amazon, leading product teams in developing semantic knowledge graphs. |
| Ashwin | Co-founder | Person | Co-founder of Unwrap, with a background in building semantic knowledge graphs at Graphiq and Amazon. |