Tailor Appointed as Chief Customer Officer at Barracuda
Company - People | Apr 17, 2025 | EIN
Barracuda Networks has appointed Ketan Tailor as Chief Customer Officer (CCO), indicating a strategic emphasis on enhancing customer experience and satisfaction. Hatem Naguib, CEO of Barracuda, highlighted Tailor’s expertise in customer success and support, praising his track record of developing customer-centric organizations that drive growth and innovation. Tailor's previous role as VP of Global Support at Ping Identity saw him transform support functions into growth engines and significantly contribute to post-merger integration. His industry experience, including leadership roles at xMatters during its acquisition by Everbridge and at Sophos, positions him well to lead Barracuda’s next growth phase. Tailor expressed excitement about joining Barracuda, emphasizing his commitment to improving the customer experience and supporting the company's expansion in the cybersecurity sector.
Sectors
- Cybersecurity
- Technology
Geography
- United States – Barracuda Networks is headquartered in Campbell, California, and the article focuses on a significant executive appointment within this U.S.-based company.
Industry
- Cybersecurity – Barracuda Networks operates in the cybersecurity sector, focusing on network and data protection solutions.
- Technology – The appointment highlights advancements in customer-centric technologies and services, crucial for scaling operations and improving customer experience.
Financials
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| Barracuda Networks | Target Company | Company | A company providing cybersecurity solutions focusing on network and data protection. |
| Ketan Tailor | Chief Customer Officer | Person | Recently appointed CCO at Barracuda with a strong background in customer success and support. |
| Hatem Naguib | CEO | Person | CEO of Barracuda Networks, who highlighted Ketan Tailor's appointment as a strategic step in customer experience focus. |
| Ping Identity | Previous Employer | Company | Tailor's former employer, where he held the position of VP of Global Support. |
| xMatters | Previous Employer | Company | A former company where Tailor served as VP of Customer Success and Support during its acquisition by Everbridge. |
| Sophos | Previous Employer | Company | A cybersecurity company where Tailor led support operations across the Americas. |