ParetoHealth Introduces Heather Underhill as New Chief Customer Officer
Portfolio - People | Jan 06, 2025 | Great Hill Partners
ParetoHealth has announced the appointment of Heather Underhill as Chief Customer Officer, marking a significant step in its strategic growth and customer success initiatives. Underhill, who previously held a senior role at Teladoc Health, brings a wealth of experience in client experience and operations, particularly in enhancing telehealth services for a vast portfolio. Her appointment aligns with ParetoHealth's ongoing expansion of its partner ecosystem, now encompassing companies like Found, Renalogic, and RxBenefits, each specializing in distinct health management services. The appointment is part of ParetoHealth's broader strategy to revolutionize health insurance for midsize employers by lowering costs and reducing volatility. With more than 3,000 employers and over 1 million covered lives, ParetoHealth is poised to make a significant impact in the field of health insurance.
Sectors
- Healthcare Insurance
- Telehealth
Geography
- United States – ParetoHealth and its operations appear to be based in the United States, as observed from the focus on employers within the region.
Industry
- Healthcare Insurance – The article focuses on ParetoHealth's efforts to transform health insurance for midsize employers, indicating relevance to the healthcare insurance industry.
- Telehealth – Heather Underhill's previous experience at Teladoc Health highlights the importance of telehealth in improving customer experience in the industry.
Financials
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| ParetoHealth | Target Company | Company | A company focused on providing innovative healthcare solutions for midsize employers. |
| Great Hill Partners | Investor | Company | A private equity firm that supports ParetoHealth. |
| Heather Underhill | New Executive - Chief Customer Officer | Person | Appointed as the Chief Customer Officer to advance customer success initiatives at ParetoHealth. |
| Teladoc Health | Previous Employer | Company | Heather Underhill's former company, where she influenced telehealth operations. |
| Found, Renalogic, RxBenefits | Partners | Company | Part of ParetoHealth's partner ecosystem specializing in different health management areas. |