Medallia Appoints Mark Bishof as New CEO to Drive Innovation

Portfolio - People | Jan 07, 2025 | Thoma Bravo

Medallia, a leader in customer and employee experience solutions, has appointed Mark Bishof as its new Chairman and CEO. Bishof's extensive experience includes roles such as Chief Business Officer at Qualtrics and CEO at Clarabridge. His leadership aims to propel Medallia into a new phase of growth and innovation, under the backing of private equity firm Thoma Bravo. Key new appointments to Medallia’s leadership team include Sid Banerjee as Chief Strategy Officer, Bas Brukx as Chief Financial Officer, and Ram Ramachandran as Chief Transformation Officer. The article discusses the strategic importance of these appointments in strengthening Medallia's position in the customer experience technology space, particularly with a focus on AI-driven transformations. Bishof succeeds Mike Lipps, who will remain on the Medallia board. The leadership transition is seen as an exciting phase for Medallia as it seeks to deepen client engagements through AI and automation, with the backing of Thoma Bravo's investment and business acumen.

Sectors

  • Customer Experience Management
  • Artificial Intelligence
  • Private Equity

Geography

  • United States – Medallia is headquartered in Pleasanton, California, and Thoma Bravo is a prominent US-based private equity firm.

Industry

  • Customer Experience Management – Medallia is a market leader in this sector, providing platforms to enhance customer and employee experiences across various interactions.
  • Artificial Intelligence – Medallia focuses on AI-driven innovations to transform customer experience strategies and drive business impact.
  • Private Equity – Thoma Bravo, a major private equity firm, is the backer of Medallia, indicating the role of PE in reshaping Medallia’s strategic direction.

Financials

    Participants

    NameRoleTypeDescription
    Mark BishofChairman and CEOPeopleBrings over 40 years of experience in software firms to Medallia, previously held senior roles at Qualtrics and Clarabridge.
    Thoma BravoPrivate Equity BackerCompaniesA leading private equity firm investing in software and technology, supporting Medallia’s strategic growth.
    Medallia, Inc.Target CompanyCompaniesA global leader in customer and employee experience platforms.
    Mike LippsFormer CEO, Board MemberPeopleThoma Bravo Operating Partner who led Medallia before Mark Bishof's appointment.
    Sid BanerjeeChief Strategy OfficerPeopleFormer founder of Clarabridge, appointed to drive Medallia’s AI innovation agenda.
    Bas BrukxChief Financial OfficerPeopleJoined from Therapy Brands, previously held CFO roles at Clarabridge and Allego.
    Ram RamachandranChief Transformation OfficerPeoplePreviously President of CareJourney and CTO at Clarabridge.
    Karl KnollGeneral CounselPeopleFormerly served as General Counsel of Clarabridge and Partner at Womble Bond Dickinson.
    Jamie HunterChief of Staff and Head of Corporate DevelopmentPeoplePreviously the COO at Emburse.