Gainsight Acquires Skilljar to Revolutionize Customer Learning Experience
Deal News | Apr 02, 2025 | Vista Equity Partners
Gainsight, a global leader in Customer Success platforms, has acquired Skilljar, a prominent Learning Management Software provider, to enhance the integration of AI-driven, personalized learning experiences in customer education. As businesses increasingly require immediate and contextual learning solutions, this acquisition occurs as LMS systems transition from static content to dynamic, integrated environments. Gainsight aims to leverage Skilljar's AI advancements as it embarks on an Agentic journey to personalize learning at scale, significantly augmenting its customer education offerings. This strategic move is part of Gainsight's larger effort to expand its 'Customer OS' vision, following previous acquisitions, including Aptrinsic, inSided, Northpass, and Staircase AI. Lincoln International served as the exclusive financial advisor to Skilljar, signaling the importance of this transaction in the broader enterprise software and customer education sectors.
Sectors
- Customer Success Platforms
- Learning Management Software (LMS)
- Artificial Intelligence
Geography
- United States – Both Gainsight and Skilljar are headquartered in the U.S., and the acquisition is part of the dynamic landscape of the American technology and software sector.
Industry
- Customer Success Platforms – Gainsight is a key player in the Customer Success Platforms industry, which focuses on solutions that aid businesses in enhancing their interactions and relationships with customers post-sales.
- Learning Management Software (LMS) – Skilljar operates within the Learning Management Software industry, providing platforms designed for creating, managing, and delivering educational content and training programs.
- Artificial Intelligence – AI plays a crucial role in the integration of Skilljar's capabilities within Gainsight's platform, allowing for the development of intelligent and responsive learning environments.
Financials
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| Gainsight | Acquiring Company | Company | A leading Customer Success platform that provides solutions for unifying the customer journey post-sales and expanding customer education services. |
| Skilljar | Target Company | Company | A prominent Learning Management Software provider focused on external training programs, enabling scalable customer and partner education. |
| Vista Equity Partners | Private Equity Firm | Company | A leading investment firm that focuses on software, data, and technology-enabled organizations. |
| Lincoln International | Financial Advisor | Company | Served as the exclusive financial advisor to Skilljar for this transaction. |
| Chuck Ganapathi | President and COO | Person | President and COO at Gainsight, providing industry insights on the acquisition. |
| Sandi Lin | CEO | Person | CEO of Skilljar, underscoring the strategic alignment with Gainsight in customer education. |
| Eric Kelleher | President and COO | Person | President and COO at Okta, supports the acquisition for enhancing customer training experience. |