ClearlyRated Strengthens CX Leadership with Client Savvy Acquisition
Deal News | Apr 30, 2025 | Globenewswire
ClearlyRated, recognized for its client experience (CX) measurement and analytics tailored for professional services, has announced the acquisition of Client Savvy. This synergy is set to intensify ClearlyRated’s influence across various professional servicing sectors, extending from architecture to legal firms, thanks to Client Savvy’s proficiency in customer feedback systems. Gartner's study accentuates the vital role of CX strategies, with 89% of companies vying on this front. ClearlyRated aims to cater to this necessity through an all-encompassing feedback solution that channels client sentiment into favorable business results. Software Growth Partners confirm this acquisition complements ClearlyRated's strategic blueprint to advance technology leadership and deliver significant business achievements in client retention and acquisition. By consolidating Client Savvy’s reputation for transformative feedback tools with ClearlyRated’s analytics, firms are promised enhanced NPS insights aimed at minimizing churn and maximizing referrals. This acquisition does not alter the Client Savvy brand immediately; the focus remains on seamless client service continuation.
Sectors
- Professional Services
- Technology and Software
Geography
- United States – ClearlyRated is based in Portland, Oregon, and Client Savvy operates within the United States, indicating significant activity within the US professional services market.
Industry
- Professional Services – Both ClearlyRated and Client Savvy operate within the professional services industry, providing tools and analytics to enhance client experiences and feedback, particularly in legal, architecture, and construction sectors.
- Technology and Software – The acquisition centers around software solutions, with Client Savvy offering customer feedback software, marking a significant tech-driven growth opportunity for both companies.
Financials
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| ClearlyRated | Acquirer | Company | A leader in client experience (CX) measurement and analytics for professional service firms. |
| Client Savvy | Target Company | Company | Provider of customer feedback software designed for architecture, engineering, construction (AEC), and legal organizations. |
| Software Growth Partners (SGP) | Investor | Company | A company supporting ClearlyRated's acquisition and strategic vision. |
| Baker Nanduru | CEO of ClearlyRated | Person | Provides leadership for ClearlyRated and offers insight on the strategic acquisition. |
| Ryan Suydam | Founder of Client Savvy | Person | Expresses terms of the acquisition and reassures existing clients of continued support. |
| Sumit Garg | Founding Partner of SGP | Person | Endorses the acquisition as a step aligned with their investment thesis and support for ClearlyRated’s growth. |