15below Enhances AI Capabilities with Airport AI Acquisition

15below, a leader in automated passenger communications for the airline industry, has acquired Airport AI, a conversational AI platform for airports. This strategic move aims to create an integrated communication solution throughout the air travel journey, minimizing data and service gaps between airports and airlines. The acquisition will leverage 15below's global reach to expand Airport AI’s presence beyond its current portfolio in over 80 airports and accelerate the company's AI roadmap. By fully integrating both technologies, 15below aims to provide airlines with enhanced passenger interactions, improving service and loyalty while reducing operational costs. Nicholas Key, CEO of 15below, notes that the acquisition brings together leaders with deep expertise in airline and airport systems, positioning them to pioneer change across the travel industry. The collaboration addresses the frequent communication failures between airports and airlines, especially during disruptions, ensuring passengers receive timely updates and support. Airport AI's successful implementation, offering a highly automated communication channel, underscores its potential to enhance passenger experience across the aviation sector.