Ketan Tailor Joins Barracuda as Chief Customer Officer
Company - People | Apr 16, 2025 | EIN
Barracuda has appointed Ketan Tailor as its Chief Customer Officer, a strategic move aimed at enhancing customer experience as the company witnesses accelerated growth in its cybersecurity platform. Tailor, who brings over 20 years of experience in customer-centric leadership, previously held significant roles at Ping Identity, xMatters, and Sophos, where he played pivotal roles in transforming customer support and driving organizational growth. At Barracuda, his expertise is expected to fuel the company's expansion by aligning operational efficiencies with customer needs and maintaining a focus on cybersecurity innovations. Tailor's appointment is aligned with Barracuda's strategic objectives to provide robust cybersecurity solutions across various domains, including email, data, application, and network services. His leadership is anticipated to drive customer satisfaction and global scaling efforts, supporting Barracuda's mission to deliver exceptional value while expanding its global reach.
Sectors
- Cybersecurity
- Customer Experience Management
Geography
- United States – Barracuda is based in the United States and operates within the American cybersecurity market, which is relevant to the appointment and growth strategies discussed in the article.
Industry
- Cybersecurity – Barracuda specializes in cybersecurity solutions providing protection against threats across email, data, applications, and networks.
- Customer Experience Management – The article focuses on enhancing customer experience, which is a critical aspect of Barracuda's strategy with the appointment of Ketan Tailor.
Financials
Participants
| Name | Role | Type | Description |
|---|---|---|---|
| Barracuda | Company | Target Company | A cybersecurity firm enhancing its leadership to boost customer service and growth. |
| Ketan Tailor | Person | Chief Customer Officer | Recently appointed at Barracuda to lead customer experience initiatives. |
| Hatem Naguib | Person | CEO | Chief Executive Officer of Barracuda who announced Ketan Tailor's appointment. |
| Ping Identity | Company | Former Employer | Ketan Tailor's previous employer where he was the Vice President of Global Support. |
| xMatters | Company | Former Employer | A technology company where Tailor played a strategic role until its acquisition by Everbridge. |
| Sophos | Company | Past Affiliation | Cybersecurity company where Tailor was instrumental in directing support operations. |